FREE shipping on all Malaysia orders!

Faq

How much does shipping cost?

We know you want your shipping free so we make it come true! We provide free shipping across the whole of Malaysia! Please note that shipping options are available for Monday through Saturday delivery, excluding holidays.

Do you ship internationally?

We currently ship to Brunei, China, Hong Kong, Macao, Australia, Indonesia, Singapore, Vietnam, Philippines, United Kingdom and United States.

How do I check the status of my order?

To check the status of your order, simply log into your lmiere.com account and select "Order History" in the "My Account" page. If you still have questions about your order, please send an email to help@lmiere.com with your order number and preferably the order confirmation email and we will shoot back to you ASAP.

Can I modify or cancel my order?

Orders submitted on lmiere.com process and ship very quickly (We want it to be at your door step asap! like right now!) We will do our best to modify an existing order if you email us at help@lmiere.com, but we offer no guarantee that your order will be cancelled or modified. So sorry for any inconvenience this may cause.

What should I do if my order is missing or something is wrong?

Please send an email to help@lmiere.com with your order number/ order confirmation email and we will get back to you ASAP.

I’ve made a mistake and need to change my shipping address. How do I do it?

Whooops! That must be panicking! You can make changes to your shipping address up to an hour after purchasing. Drop us an email at help@lmiere.com with your order details and your new shipping address.

Does L’MIERE products test on animals?

Nope! But wait, are goblins consider as animals?  

I love your masks products! How do I buy them?

We love them as much as you do! Please email us at info@lmiere.com or DM us on @lmiere_official.

How long is the shelf life of the products?

24 months, 2 years.

Do I keep the masks refrigerated?

Each capsule is securely sealed air-tight during production so there is no need to keep it refrigerated. Do keep it away from direct sunlight as that might agitate the active ingredients. As for unfinished opened capsules, it is recommended to cling wrap the capsules and keep it in the refrigerator for your next use.

Can I apply make up after the masks?

Absolutely, in fact your make up will last longer!

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